Business Terms and Conditions
Read This Agreement Carefully Before Using Our Internet Services.
1. Introduction.
Nationwide Internet provides its Internet services, as they may exist from time to time ("Services"), to users who pay a service fee to subscribe to the Services
("Subscribers") as well as to those who access some of our Services but do not have accounts ("Visitors"). By establishing an account or using the Services, you agree to be bound
by this Agreement and to use the Services in compliance with this Agreement. If you do not agree to the terms and conditions of this Agreement, including any future revisions,
you may not use the Services and if you are a current Member, you must terminate your use of the Services under Section 9.
2. Payment Obligations of Subscribers.
| (A) | Subscribers must provide Nationwide Internet with current and accurate billing information. Including, but not limited to, legal name, address, telephone number, and credit card or billing information. |
| (B) | Subscribers must inform Nationwide Internet of any changes to above information and subscribers are responsible for all charges to their account. |
| (C) | Subscribers with questions regarding charges to their account should contact customer service at 1-888-628-4669. All charges are considered valid unless disputed in writing within thirty (30) days of the billing date. No adjustments will be made for charges older than thirty (30) days. |
| (D) | Charges are billed to Subscribers' credit cards or debit cards, as applicable, for each month's service and any additional usage or services. Nationwide Internet is not responsible for any charges or expenses (e.g. for overdrawn accounts, exceeding credit card limits, etc.) resulting from charges billed by Nationwide Internet. |
| (E) | If paying by check or money order, payment is due the on the 1st day of the month for which the subscription is to start. Checks and/or money orders that are returned by the back for any reason will incur $30 returned check fee. |
| (F) | Delinquent accounts may be suspended or canceled at Nationwide Internet sole discretion; however, charges will continue to accrue until the account is canceled. Nationwide Internet may bill an additional charge to reinstate a suspended account. |
| (G) | Nationwide Internet may charge for taxes and other applicable fees. |
| (H) | To make a payment by check please mail your payment to the following address:
Nationwide Internet
P.O. Box 248
Rodeo, CA 94572 |
4. Subscribers Account, Security, and Password.
Upon registration, Subscribers receive a username, password, and account designation. You and members of your business are the only authorized users of your Nationwide
Internet account and must comply with this Agreement. You must keep your password confidential so that no one else may access the Services through your account. You must notify
Nationwide Internet immediately upon discovering any unauthorized use of your account.
5. Monitoring Service.
Nationwide Internet has no obligation to monitor the Services, but may do so and disclose information regarding use of the Services for any reason if Nationwide Internet, in
its sole discretion, believes that it is reasonable to do so, including to: satisfy laws, regulations, or governmental or legal requests; operate the Services properly; or
protect itself and its Subscribers.
6. Disclaimer of Warranties and Limitation of Liability.
EXCEPT FOR CERTAIN PRODUCTS AND SERVICES SPECIFICALLY IDENTIFIED AS BEING OFFERED BY NATIONWIDE INTERNET, NATIONWIDE INTERNET DOES NOT CONTROL ANY MATERIALS, INFORMATION,
PRODUCTS, OR SERVICES ON THE INTERNET. THE INTERNET CONTAINS UNEDITED MATERIALS, SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. NATIONWIDE INTERNET HAS NO
CONTROL OVER AND ACCEPTS NO RESPONSIBILITY FOR SUCH MATERIALS. YOU ASSUME FULL RESPONSIBILITY AND RISK FOR USE OF THE SERVICES AND THE INTERNET AND ARE SOLELY RESPONSIBLE FOR
EVALUATING THE ACCURACY, COMPLETENESS, AND USEFULNESS OF ALL SERVICES, PRODUCTS, AND OTHER INFORMATION, AND THE QUALITY AND MERCHANTABILITY OF ALL MERCHANDISE PROVIDED THROUGH
THE SERVICE OR THE INTERNET. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NATIONWIDE INTERNET DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED,
ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NATIONWIDE INTERNET MAKES NO EXPRESS WARRANTIES AND WAIVES ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE REGARDING ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH NATIONWIDE
INTERNET OR THE INTERNET GENERALLY. NO ADVICE OR INFORMATION GIVEN BY NATIONWIDE INTERNET OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. NATIONWIDE INTERNET AND ITS EMPLOYEES
ARE NOT LIABLE FOR ANY COSTS OR DAMAGES ARISING DIRECTLY OR INDIRECTLY FROM YOUR USE OF THE SERVICES OR THE INTERNET INCLUDING ANY INDIRECT, INCIDENTAL, EXEMPLARY, MULTIPLE,
SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES.
7. Term of Agreement.
Your Internet access runs a minimum of one month (30 days) from the 1st of the following month; your first month will be prorated to bring your anniversary date to the first
of the month. After this prorated charge, your account will be billed the normal access rate for subsequent months. All accounts are to be paid a month in advance. If you elect
the three-month, six-month or yearly payment plan, please keep in mind that no refunds are given and that you are obligated for that time frame. Continued use of the Services
constitutes acceptance of this Agreement and any future versions. If you are dissatisfied with the Services or any related terms, conditions, rules, policies, guidelines, or
practices, your sole and exclusive remedy is to discontinue using the Services and, if you are a Subscriber, to terminate your account. Please do not assume that we terminate
your account for non-use. It is your responsibility to notify us that you no longer want your account.
Customer understands that Nationwide and it's subsidiary companies may enter into certain third party contracts in order to provide Customer with the Services covered by this agreement. As a result, Customer agrees that Service may not be terminated before the expiration of the Term set forth in the applicable Service Schedule, except for good cause. Customer further agrees that some third-party agreements may allow for rate increases that may result in an increase in cost to provide Service to Customer. Such third-party rate increases may result in the pass-thru of such increase in costs to Customer.
Nationwide Internet does exercise the right to terminate an account without attempting to contact you first if the policies we have set are not followed.
8. Billing.
Each billing statement will contain all charges for the next account period, plus any charges incurred during the previous period. Each subscriber is separately responsible
for any and all local and long-distance telephone charges occurred while using Nationwide Internet services. Any billing, which remains unpaid thirty (30) days after delivery
date of billing, will be considered delinquent and the account will be suspended, and all services will be discontinued. No service will be restored until any and all charges are
paid in full. Nationwide Internet may re-connect such service subject to the same terms and conditions, and amendments, in effect at time the account was originally opened. In
the event Services are at any time suspended for failure to pay fees, the subscribers' account may be subject to a reconnection fee when Services are restored. Subscriber
acknowledges that there is a thirty (30) day minimum subscription period, which means no full or partial refund of the initial month's service fee and activation fee will be
given if service is canceled within the thirty (30) day subscription period. It is your responsibility to call our billing department if you have updated information (i.e. new
expiration date or new credit card).
9. Termination of Services.
You may terminate your account at any time and for any reason by providing a REQUIRED written and signed 30 day notice and delivering that notice in one of the following ways.
(a) Mail a signed letter Nationwide Cancellation Department 4635 Georgetown Place, Stockton, CA 95207. (b) Fax a signed document to: Attention Billing at 877.228.8988.
10. Refunds.
Nationwide Internet will not make any refunds for subscriber's early termination of any quarterly, semi-annual, or annual accounts.
11. DSL, Colocation & T1 Service Cancellation Terms & Conditions.
Should you wish to terminate your DSL, Collocation or T1 Services with Nationwide Internet or any Nationwide Internet Companies, you must submit a signed cancellation notice
via postal mail or FAX. Please note our cancellation TOLL FREE FAX Number is 877.228.8988.
For customers that have contract services, the terms of your contract will govern how the services can be canceled and under what circumstances.
Our Postal Mailing address is:
Nationwide Cancellation Department
4635 Georgetown Place
Stockton, CA 95207
12. DSL Cancellation Terms & Conditions.
Should you wish to terminate your DSL Services with Nationwide Internet or any Nationwide Internet Companies, you must submit a signed cancellation notice via postal mail or
FAX. Please note our cancellation TOLL FREE FAX Number is 877.228.8988.
For customers that have contract services, the terms of your contract will govern how the services can be canceled and under what circumstances.
Our Postal Mailing address is:
Nationwide Cancellation Department
4635 Georgetown Place
Stockton, CA 95207
13. Equipment Return Procedure
Should you need to return your modem or other equipment, please send to the following address:
Our Postal Mailing address is:
Nationwide Provisioning Department
4635 Georgetown Place
Stockton, CA 95207
|
